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Matted Dog Release


PET INFORMATION

1. Consent: I am the owner or authorized agent of the animal described above. I have the authority to execute this consent and I am over the age of 18.

2. Matting Terms 
Matted coats can cause a variety of skin & health problems. Matted fur does not allow for air circulation to the skin, causing hot spots, bacterial and fungal infections. Fleas, ticks, maggots and other parasites may be lurking in the coat causing further skin infections. Matted fur also pulls and binds, causing pain to your pet when they move or lay on mats. The skin underneath is usually raw and inflamed. Matted coats will not dry properly and can lead to rotting fur and skin.
 
Due to matting, your dog's hair may need to be shaved extremely short to the skin and may show signs of skin irritations and sores due to matting, wet undercoat and dirty coat. In order to take care of a dog that has not been groomed often enough, and is matted, the required grooming sessions may be long, stressful, or painful (please note, more than 1 grooming session may be required if your dog is severely matted).
 
Due to the condition of your dog, the only humane thing to do is to shave the dog’s coat down. This is a short clip, removing all the matting. Where feasible, we work to de-mat/brush out the dog’s coat, but only when it would not cause excessive pain and suffering to attempt to do so.
 
There is a strong chance that your pet’s skin will become irritated during the clipping process. We will use a medicated shampoo to help soothe any irritation that may occur. The matted hair rests tightly against the skin - the only way of removing mats is to use a short blade to clip between the skin and mats. Your dog may be nicked and cut because the groomer has to work so closely to the skin to remove the matted coat. Our groomers are very careful, but the possibility of injury exists. Understanding these risks, you, the owner have granted permission to proceed with the dematting process.
 
We will be happy to show you how to care for your pet’s coat so that matting does not recur. Please schedule a follow-up appointment to speak with our groomers about the best methods for maintaining your dog’s coat.
I hereby release the groomer from any liability associated with the above mentioned process and any and all medical problems that may be uncovered and/or occur during the stripping and de-matting process. Should my pet need veterinarian care after or during the process, I agree to pay any and all veterinarian fees.

3. Matting Fee
By booking a grooming appointment, you agree to a dematting fee of $20 for every 15 minutes required.

4. Matting Risk: If my pet has matted hair, I understand these risks and authorize the dematting process of my pet, and to shave off any and all matted hair as necessary. I understand the hair may be cut shorter than I wish. Should my pet need any veterinary care during or after this process, I agree to pay any and all veterinarian fees.

Pre-existing conditions may be revealed after de-matting. Some conditions that may reveal themselves are:
  • Matting can pull on skin and cause bald spots and abrasions
  • Increased heat and an environment prone to bacterial/fungal infections
  • Working so close to the skin may cause irritation – All precautions will be taken to minimize this.
  • Mats create an ideal environment for parasites such as fleas and ticks. If either are found, the grooming process will stop and the parent will be contacted to pick up their pet.
  • Ear bruising (hematomas) due to excessive head shaking after removal of mats
  • Sunburn if your dog is kept outside for long periods of time after removal of mats. Prevention includes pet sunscreen, skin coverage (clothing) and reduced time outside from 10 am to 3 pm
  • To avoid matting your pet should be brushed and combed on a regular basis

5. Policies: I have read and understand the Puppy Love Policies.

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Copyright © 2026 5018261 Ontario Ltd. O/A Puppy Love Spa